Refund & Return Policy

Last Updated: August 18, 2026

At ARMY MOOD, we want you to shop with confidence. Eligible purchases may be returned within 90 days of delivery, subject to the conditions below.

90-Day Return Guarantee

You have 90 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Show no signs of wear, scratches, damage, misuse, modification, or alteration.
• Be returned in its original packaging.
• Include all original accessories, charging cables, manuals, and other components included with the order.
• Be accompanied by proof of purchase or a valid order number.
• Be returned only after contacting our customer support team and receiving return instructions.

Returns that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To request a return, contact us at:

[infoarmymood@gmail.com]

Please include your order number and the email address used to place your order.

Do not send your product back before contacting us. If your return is approved, we will provide instructions on where and how to send your package.

Products returned without prior authorization may not be accepted.

Return Shipping Costs

For standard eligible returns, customers are responsible for all return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law or the return is due to an error on our part.

We strongly recommend using a trackable shipping service when returning your order. ARMY MOOD cannot be responsible for return packages that are lost, misdirected, or not delivered to the designated return address.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at [infoarmymood@gmail.com].

Please provide your order number and photos or video clearly showing the issue when possible.

After reviewing your claim, we may provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

The standard unused-item requirement does not prevent you from reporting a defect that could only reasonably be discovered by testing the product.

GIFs, Photos & Custom Content

The badge supports compatible photos, GIFs, and digital designs. However, third-party or customer-created files may need to be properly optimized for the device.

GIFs or other files that are too large, too long, contain too many frames, or are otherwise incompatible may fail to upload or display correctly.

Difficulty uploading an unsupported or improperly optimized third-party file does not, by itself, mean the device is defective, provided the badge is otherwise functioning as intended.

Please refer to our product information and FAQ for recommendations regarding compatible content.

Digital Products & Free Bonuses

Digital Mood Packs, GIF Packs, downloadable designs, guides, and other digital bonuses cannot be independently returned, exchanged, or refunded once delivered or accessed.

If a digital product or bonus was included free with an eligible physical product, accessing the digital bonus does not by itself eliminate any otherwise applicable rights concerning the physical product.

Non-Returnable Items

We may not accept returns for items that:

• Show signs of use or wear.
• Have been scratched, damaged, misused, or improperly handled after delivery.
• Have been modified, disassembled, repaired, or altered.
• Are missing original packaging, accessories, cables, or components.
• Were damaged through accident, misuse, improper storage, or failure to follow product instructions.
• Are returned outside the applicable 90-day return period.
• Are returned without following the return instructions provided by our customer support team.

This section does not limit any rights you may have under applicable law.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Order Cancellations & Changes

We begin preparing orders shortly after they are placed.

If you need to cancel your order or change your shipping information, contact us as soon as possible at [infoarmymood@gmail.com].

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be canceled or modified after processing or fulfillment has begun.

Exchanges

If you receive a damaged, defective, or incorrect product, contact our customer support team before returning the item.

Depending on the circumstances and product availability, we may offer a replacement instead of requiring you to place a new order.

Contact Us

If you have questions about a return, refund, or your order, please contact:

ARMY MOOD
Email: [infoarmymood@gmail.com]