Shipping policy
Shipping Policy
Last Updated: August 18, 2026
Thank you for shopping with ARMY MOOD. We want your order to reach you as smoothly and quickly as possible.
This Shipping Policy explains our order processing times, estimated delivery times, tracking, address changes, delays, and other important shipping information.
Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after your order is successfully placed and payment is confirmed.
Business days are Monday through Friday, excluding applicable holidays.
Processing time is separate from shipping/transit time.
During periods of unusually high order volume, product launches, holidays, or other exceptional circumstances, processing may take longer. If a material delay affects your order, we will provide additional information where appropriate.
U.S. Shipping & Estimated Delivery
After your order has been processed and shipped, estimated delivery within the United States is:
4–8 business days
Therefore, most orders are expected to arrive approximately 5–11 business days after the order is placed, accounting for both processing and estimated transit time.
Delivery times are estimates and are not guaranteed arrival dates. Carrier delays, severe weather, holidays, address issues, and other circumstances outside our reasonable control may affect delivery.
Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation with your tracking information.
Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.
Tracking information may occasionally take 24–72 hours to display movement after the shipping label has been created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address and apartment/unit number
- City
- State
- ZIP code
- Contact information
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update your information before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Incorrect or Incomplete Addresses
ARMY MOOD is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where required by applicable law.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be shipped again.
Please contact infoarmymood@gmail.com if you believe there is an issue with your shipping address.
Delayed Orders
Although we work to meet our estimated delivery times, occasional delays may occur due to circumstances such as:
- Carrier disruptions
- Severe weather
- Holidays or unusually high shipping volumes
- Transportation delays
- Incorrect or incomplete addresses
- Other circumstances outside our reasonable control
If we become aware that we cannot ship your order within the timeframe we represented, we will handle the delay and any applicable cancellation or refund rights in accordance with applicable law.
If your tracking has not updated for an unusual amount of time, contact us at infoarmymood@gmail.com and we will help review the situation.
Packages Marked as Delivered
If your tracking information shows “Delivered” but you cannot locate your package, please first:
- Check around your property, mailbox, front desk, or designated delivery area.
- Check with household members or neighbors who may have accepted the package.
- Allow a short period of time, as some carriers may mark packages as delivered shortly before final delivery.
If you still cannot locate your package, contact us at infoarmymood@gmail.com so we can review the situation with you.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us at infoarmymood@gmail.com with your order number.
We will review the available tracking information and, where appropriate, work with the shipping provider to investigate the shipment and determine an appropriate resolution.
Damaged Packages
If your product arrives damaged, please contact us promptly at:
Please include:
- Your order number
- A description of the problem
- Clear photos or video of the product and, where relevant, the packaging
We will review the issue and determine an appropriate resolution in accordance with our Refund & Return Policy.
Multiple Packages
In some circumstances, products or components from the same order may be shipped separately.
If this occurs, you may receive more than one package or tracking number for the same order.
You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple shipments.
Order Changes & Cancellations
We begin processing orders shortly after they are placed.
If you need to cancel your order or make a change, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible after fulfillment has begun.
International Shipping
ARMY MOOD currently focuses on orders within the United States.
Availability of shipping to other countries, if offered, will be displayed at checkout.
International delivery times, customs procedures, taxes, duties, and other requirements may vary by destination.
Returns
Shipping a product back to us is governed by our Refund & Return Policy.
For standard eligible returns, customers are responsible for return shipping costs.
Products must meet the eligibility requirements described in our Refund & Return Policy, including applicable requirements regarding original condition, packaging, accessories, and the 90-day return period.
Different procedures may apply if an item arrives damaged, defective, or incorrect.
Contact Us
If you have questions about shipping, tracking, or delivery, please contact:
ARMY MOOD
Email: infoarmymood@gmail.com
Phone: +1 713-863-6427